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Occasional Contributor
Posts: 5
Registered: ‎04-03-2017

Canon EOS Rebel T5 - Shutter will not open

Hi - hoping someone can help me.  Alll of a sudden, when I go to take a picture, the camera focuses, and it sounds like it is taking a picture.  However, the pictures are black.  (As if the shutter is not openinbg...)  

 

I've tried all sorts of trouble shooting - reset settings, changed lenses, charged camera, changed memory stick, etc.  No luck.

 

Thanks in advance!

 

Honored Contributor
Posts: 5,912
Registered: ‎11-13-2012

Re: Canon EOS Rebel T5 - Shutter will not open

Does the viewfinder black out?

 

What Mode are you shooting in?

 

Did you try to activate the Movie mode to see what happens?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎04-03-2017

Re: Canon EOS Rebel T5 - Shutter will not open

There is no movie- all black....

Thanks for helping!

Esteemed Contributor
Posts: 3,466
Registered: ‎02-17-2016

Re: Canon EOS Rebel T5 - Shutter will not open

Sounds like a stuck mirror or a bad sensor - you did not answer about whether the viewfinder goes black when you try to take a picture. You will probably need to send it to Canon.

Occasional Contributor
Posts: 5
Registered: ‎04-03-2017

Re: Canon EOS Rebel T5 - Shutter will not open

Sorry - yes - it goes black but has the white numbers.  (almost like the picture I am taking is a black picture>0

Honored Contributor
Posts: 5,912
Registered: ‎11-13-2012

Re: Canon EOS Rebel T5 - Shutter will not open

Not the back screen. When you look through the eyepiece and press the shutter does the eyeviewfinder go black?
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎04-03-2017

Re: Canon EOS Rebel T5 - Shutter will not open

Sorry - new to this!  When I look through the eye piece - I see what I want to take a photograph of.  The back screen is black.

Honored Contributor
Posts: 5,912
Registered: ‎11-13-2012

Re: Canon EOS Rebel T5 - Shutter will not open

OK. Sounds like a mirror problem. Give Canon a call at 1-800-OK-CANON.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎04-03-2017

Re: Canon EOS Rebel T5 - Shutter will not open

Thanks - I will send it off!  Much appreciate your help.

Respected Contributor
Posts: 1,861
Registered: ‎12-02-2012

Re: Canon EOS Rebel T5 - Shutter will not open

Wait. There is no "movie" on the back but you see an image in the "eye piece" and there is a sound like a photo being taken?

 

Before sending it in, please clarify; are there images on the SD card?  Have you tried uploading images to the computer? It kind of sounds like you are used to shooting in live view using the LCD and it has gotten turned off. 

Scott

Canon 5d mk 4, Canon 6D, EF 70-200mm L f/2.8 IS mk2; EF 16-35 f/2.8 L mk. III; Sigma 35mm f/1.4 "Art" EF 100mm f/2.8L Macro; EF 85mm f/1.8; EF 1.4x extender mk. 3; EF 24-105 f/4 L; EF-S 17-55mm f/2.8 IS; 3x Phottix Mitros+ speedlites

Why do so many people say "FER-tographer"? Do they take "fertographs"?
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