touch screen not working

[Kay4]

5D Mk4, had the camera serviced for year end and now the touch screen doesn't work. I put it back to factory settings and still nothing. Any suggestions what to do?

[Anonymous]

Is the touch screen enabled in the menus? It can be turned off. See page 72 of the manual.

[Kay4]

Thanks for responding. That is the problem my menu is not showing that setting. Everything listed in that setting is the same except for touch control. Not even sure how to get it back in the setting.  I tired factory settings and that didn't work either.

[Anonymous]

---

@Kay4 wrote:

Thanks for responding. That is the problem my menu is not showing that setting. Everything listed in that setting is the same except for touch control. Not even sure how to get it back in the setting.  I tired factory settings and that didn't work either.

---

Put the camera in P mode and see if the touch screen settings menu shows. If not, then the camera needs service.

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON

[kvbarkley]

Dumb question: Is the lock button set to "Lock"?

[Kay4]

No it isn't. My settings for touch screen is completely missing. I think I will be making a trip to Canon tomorrow.  Thanks for responding/

[Kay4]

Thanks

[Kay4]

P mode didn't make any difference. Thanks

[kvbarkley]

It is not a setting, there is a slide switch at the lower right on the back of the camera.