problems importing to iPhoto, LR and PS

[AMO10022]

What are my options? Upgrade LR? Or choose another such as Capture One?

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what camera you have, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[AMO10022]

Whoops. 5D Mark 3

[SamanthaW]

Hi Again!

Thanks for that camera model!

Please also include your operating system for your computer so our community members know how best to assist. If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email athttp://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[kvbarkley]

What happens? ARe you useing RAW? JPEG, RAW+JPEG? Have you tried image capture directly? Have you tried a card reader? Many Macs have one built in.

[ebiggs1]

"Whoops. 5D Mark 3"

5D Mk III has no issues with either PS or LR as long as you don't have really old versions. Thousands upon thousands of people use LR and PS with their 5D3.  Check your connections  and cable.  I use EOS Utility to get the photos on the computer and than import them into LR.

 I have no idea how or even what iphoto is.

[Davoud]

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@ebiggs1 wrote:

"Whoops. 5D Mark 3" 

 I have no idea how or even what iphoto is.

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iPhoto was standard on Macs for some years before Photos.app replaced it. iPhoto was the most widely used photo editing and cataloging software in the Solar System. It still works on newer Macs and is still widely used.

[jrhoffman75]

If you cannot import to any of those products, first verify that the software version of each item supports your camera. 

How are you trying to import? Can you download files from camera/card to a folder on your desktop ( so we at least know that communication between camera and computer is OK)

[ebiggs1]

" iPhoto was the most widely used photo editing and cataloging software in the Solar System."

I have been in professional photogra[hy for 40 years. I worked for a very large photographic company, perhaps the biggest, for those 40 years. No one I ever know of used any software called iphoto. If a person had a Mac, they used Photoshop.

The OP does need to check the connections like jrhoffman and I suggested.

[Davoud]

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@ebiggs1 wrote:

" iPhoto was the most widely used photo editing and cataloging software in the Solar System."

I have been in professional photogra[hy for 40 years I worked for a very large photographic company...

Congratulations.

No one I ever know of used any software called iphoto. If a person had a Mac, they used Photoshop.

As you are well aware, professional photographers make up about .001% of the world's photographers. iPhoto was an amateur product, aimed at the 99.999%. A small percentage professional photographers—independents who made their own buying decisions, not corporate—used iPhoto.