new computer - Windows 7 won't recognize my camera. Rebel T1i

[bugshutter]

I got a new HP computer with Windows Home Premium. My old Dell with Windows 7 worked great with my Rebel T1i and the Canon software that came with it. I was so spoiled! Now when I connect the camera and computer.. nothing happens. I have un-installed and re-installed the softeware ( EOS DIGITAL Solutions Disk 22.2) and downloaded upgrades. No change. I don't know where to go from here. I hope someone can help. Is my problem compatibilty, "settings" or has my computer been cmprimised by a virus. I sure hope someone out there can help me.

     Bewildered and bothered... bugshutter

[Stephen]

Hi bugshutter!

I usually don't step in, but you seem a little confused, so I thought I'd help out!

Check out the following link: Drivers and Software

Once you get there, the site should recognize your Operating System  and give you the options to download/update several pieces of software. The most current version of The EOS Utility for the Rebel T1i is EOS Utility 2.14.10b Updater for Windows, and the most current version of DPP is Digital Photo Professional 3.14.47 Updater for Windows

You shouldn't have to uninstall anything -- these are updates. If you have problems or get stuck, please don't hesitate to call or email our all-American technical support team at http://bit.ly/ContactCanon. They're pretty awesome!

We hope this helps!

[bugshutter]

Yes, it does show up on "my computer". I can download images that way but I would really like the EOS utility to come up when I connect the canera and turn it on.

I uninstalled all the Canon programs and only installed the programs that came with my camera. It all should work, but as I mentioned, when I go to "preferances", the "Start EOS Utility automatically ..." is not active.

Why is the Rebel T1i not on the Canon liast when you want to download upgrades (if that, indeed, is a good idea)?

Confused and feeling ignorant (but not stupid)..... Diane

[Stephen]

Hey Diane!

Don't ever hit a brick wall, or let something like this get you frustrated! That's why we have award winning tech support! In most cases, we can resolve issues like yours in a matter of minutes. Just give us a call at 1-800-OK-CANON

[ebiggs1]

Diane,

   "Yes, it does show up on "my computer"."

Ok this is a start.  There is nothing wrong with your computer and set-up.  The problem is with EOSU.

Stephen is probably right about giving them a call as they can walk you through and ask what is happening when you do whatever.

However, I don't have quite the confidence in them as he does.  It is worth a try and won't cost you anything but time.

Canon is head and shoulders above the rest of the industry in this reguard.  Just another reason I am true blue Canon.

 Worth a go!

That said, still, the best, top solution is Lightroom 5 or Photoshop Elements.

[bugshutter]

IT WORKS!!! I called the toll free # and learned a lot in 1 min. Thank you SOOOO much!

I love Canon .. always have.

   Diane

[Stephen]

That's awesome! Thanks for reporting back to let us know! 

[ebiggs1]

Fantastic!    Now go make some great pictures.