Wrong Date in EXIF despite correct in camera

[Boyce]

Hi,

Hope this is the right place to ask this.

Have 80D not quite 2 years old.

When I turn on the camera or insert SD card the set date time appears on the screen.

It shows 01/01/2016 for the date and zeros in the time.  When I check camera settings the correct date is stored in the camera.  If I take pictures without resetting the date, even though the date is showing as correct in camera settings, the EXIF data shows the date the picture was taken as 01/01/2000.  If I reset the date when the screen appears after turning the camera on, the EXIF date on the picture is then correct. When the camera 'sleeps' it stays correct.  Only when powering off then back on or taking SD card out, then back in do I have a correct date issue.

This seems to have occurred after using the camera connect app for some remote shots everything was fine before that.

Have reset camera settings in the camera settings menu. Have even updated firmware to current version even though it was already uptodate. Had battery out. swapped SD card, discconected wifi from phone, but still having issue.

Anyhelp would be appreciated.

[Ray-uk]

Your camera should retain the date you have set even if the battery is removed for a week, if it is not doing this then it suggests that the camera may be faulty.

I don't know about the camera connect app but is it possible that you have an option in that to sync the cameras time with the external devive that you are connecting to.

[BurnUnit]

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@Boyce wrote:

...When I turn on the camera or insert SD card the set date time appears on the screen.

 Only when powering off then back on or taking SD card out, then back in do I have a correct date issue.

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You mention turning the camera on and inserting the SD card as if they were two seperate procedures. Are you by chance removing and/or inserting the SD card while the camera is powered up? Have you ever formatted the SD card in the camera?

[Boyce]

When you open the SD card cover with the camera on it will switch off. Take card out,and replace, then close cover the camera powers back on.  Tried that incase on/off switch was issue.

[Boyce]

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@Ray-uk wrote:

Your camera should retain the date you have set even if the battery is removed for a week, if it is not doing this then it suggests that the camera may be faulty.

I don't know about the camera connect app but is it possible that you have an option in that to sync the cameras time with the external devive that you are connecting to.

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The camera is keeping the correct date and time in the camera settings. Left external battery out overnight and reinserted this morning. Turned on and first thing on screen was to enter current date. Ignored this and went to camera settings and checked date and time.  They were both correct.

Didn't update date/time (camera says they are correct in settings)Took one picture and checked EXIF.  EXIF showed date/time 01/012000 00:05:50 even though camera settings show date as 02/28/2019 with correct time. Turned camera back first thing that came up was enter date. This time I did enter correct date (even though it's already correct in camera settings). Took picture and checked that EXIF. Date and time were correct..

[kvbarkley]

Your camera is not working correctly. You need to call Canon support and decide whether it is worth a repair.

[kvbarkley]

Long Shot:

Have you ever had a GPS-E2 attached?

You might have set it to reset the clock based on that and if it is not currently attached, might be getting confused.

[BurnUnit]

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@Boyce wrote:

When you open the SD card cover with the camera on it with switch off. Take card out,and replace, then close cover the camera powers back on.  Tried that incase on/off switch was issue.

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Hah. Now that you mentioned that, I'm sure my 60D operates in the same manner. I've just always been in the habit of powering down the camera before opening either the battery or memory card doors.

Speaking of batteries, are you by any chance using a battery grip? If so, is it a Canon grip or a third-party model? If not, are you using an OE Canon battery or a third party battery?

[Ray-uk]

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@Boyce wrote:

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The camera is keeping the correct date and time in the camera settings. Left external battery out overnight and reinserted this morning. Turned on and first thing on screen was to enter current date.

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It should only ask you to enter current date either when it is new, when it has been restored to factory defaults or if internal memory has been cleared because of failure of internal backup battery/capacitor.

It should not ask you every time you power up.

[Boyce]

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@Ray-uk wrote:

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@Boyce wrote:

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The camera is keeping the correct date and time in the camera settings. Left external battery out overnight and reinserted this morning. Turned on and first thing on screen was to enter current date.

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It should only ask you to enter current date either when it is new, when it has been restored to factory defaults or if internal memory has been cleared because of failure of internal backup battery/capacitor.

It should not ask you every time you power up.

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You're absolutely correct. That's why I know there's a problem. Is restoring the camera to factory defaults done by selecting "Clear all camera settings"? I've tried that, but when I go to "set up2" in the settings menu the date still shows the correct date/time. Should't that have been 'reset'? When I select date/time (when it shows correct) from screen the enter date option appears with 01/01/2016 00:00:00.  It shows correct time zone though (Los Angeles)