Wi-Fi won’t activate even when enabled on Canon 5D Mark IV

[Ilhemn11]

Hello,

I’m having an issue with my Canon 5D Mark IV. After connecting the camera to my computer via USB to copy photos and then unplugging it, I try to enable Wi-Fi (Menu → Setup → Built-in wireless settings → Wi-Fi/NFC → Enable). The option lets me select “Enable,” but Wi-Fi never actually turns on, it remains off.

I have already tried:

- Clearing communication settings

- Clearing all camera settings

- Removing the battery for an hour

- Re-entering a new camera nickname

Has anyone experienced this before? Any advice would be greatly appreciated.

[shadowsports]

Greetings ,

On the 5D Mark IV, you cannot enable Wi-Fi if there is an active USB connection.  

[Stephen]

Or if it's in movie mode.