Vook wireless microphone not working with my camera EOS R50 I recently bought

[camohitverma]

Hi, I need a quick help/guidance to how a wireless microphone works with EOS R50 camera. I connected the receiver using TRS 3.5MM cable which came along with the Vook wirless microphone

The product is working with my Iphone. Do I need to update Firmware or change any sound settings? Pls help!

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[p4pictures]

According to the product page for the microphone it has two cables, one is 3.5mm TRRS and the other is TRS. Your camera needs to be used with the TRS cable - this has three rings on the 3.5mm plug.

Make sure to push the plug in to the camera socket fully - some people have found that they had not pushed it in enough. If you check the camera sound recording menu, you will see the wind filter option is greyed out and cannot be selected when the external mic is correctly plugged in. 

[camohitverma]

I think I tried with both the cables but I still could not get the audio. As soon as I removed the TRS cable the inbuild camera microphone starts working fine as it indicates in the sound L and R indicators while doing movie recording. I also updated the latest firmware but it still didn't work. I saw the wind filter option greyed out when I inserted the TRS cable so I think I am inserting the cable correctly. What I also saw a message appearing in the wind filter option that "microphone is not supported". Not sure if that indicates anything. Pls guide