Hi and welcome to the forum.
Sorry to learn this is an issue for you, however if you purchased this recently, you don't attempt to fix it yourself, you get it sorted under warranty with Canon or the vendor.
cheers, TREVOR
Professional photographer, engineer and educator since 1980
"All the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
"A good swordsman is more important than a good sword" Amit Kalantri
Technique will always Outlast Tech - Me
