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R7 + RF-S 10-18: lens incompatible message

bshackcreative
Apprentice

Attached the new RF-S 10-18 on my R7 and a message pops up saying the lens is incompatible with my R7 and to upgrade my R7 Firmware. My R7 is on firmware 1.3.1. Wait out a new Firmware version for the R7? Lens seems to work but I’d rather know for sure it works fully with my R7.

5 REPLIES 5

deebatman316
Authority
Authority

ALL RF & RF-S lenses are compatible with the EOS R7. It's odd that an incompatibility message is appearing. It is possible that the camera may need a firmware update for the lens to work correctly or vice versa. 


-Demetrius

Current Gear: EOS 5D Mark IV, EF F/2.8 Trinity, EF 50mm F/1.8 STM, EF 85mm F/1.8 USM, 470EX-AI & 600EX II-RT

Retired Gear: EOS 40D

Check the announcements panel in the right side of this forum.

Today Canon have announced 1.4.0 firmware and the first entry is that it adds support for the RF-S 10-18mm lens. 

EOS R7 - Version 1.4.0 

 


Brian - Canon specialist trainer, author and photographer
https://www.p4pictures.com

jrhoffman75
Legend
Legend

Register your product and contact Canon support. That will be the direct answer.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

shadowsports
Legend
Legend

Greetings,

John and Demetrius are both correct,  If the 10-18 is giving this message, the R7 will likely need a FW update to correct.  v1.3.1 was released 5/31.  The sooner you let support know, the sooner you should see a v1.4.0 with the addition.😃  This is not common and support usually resolves quickly.  The lens should work fine until then. 

We are expecting new firmware for several models on or about 12/14.  Please report this as soon as possible.      

  

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

shadowsports
Legend
Legend

Looks like Canon was already aware the addition was needed. 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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