R7 + RF-S 10-18: lens incompatible message

[bshackcreative]

Attached the new RF-S 10-18 on my R7 and a message pops up saying the lens is incompatible with my R7 and to upgrade my R7 Firmware. My R7 is on firmware 1.3.1. Wait out a new Firmware version for the R7? Lens seems to work but I’d rather know for sure it works fully with my R7.

[deebatman316]

ALL RF & RF-S lenses are compatible with the EOS R7. It's odd that an incompatibility message is appearing. It is possible that the camera may need a firmware update for the lens to work correctly or vice versa. 

[jrhoffman75]

Register your product and contact Canon support. That will be the direct answer.

[shadowsports]

Greetings,

John and Demetrius are both correct,  If the 10-18 is giving this message, the R7 will likely need a FW update to correct.  v1.3.1 was released 5/31.  The sooner you let support know, the sooner you should see a v1.4.0 with the addition.😃  This is not common and support usually resolves quickly.  The lens should work fine until then. 

We are expecting new firmware for several models on or about 12/14.  Please report this as soon as possible.      

[p4pictures]

Check the announcements panel in the right side of this forum.

Today Canon have announced 1.4.0 firmware and the first entry is that it adds support for the RF-S 10-18mm lens. 

EOS R7 - Version 1.4.0 

[shadowsports]

Looks like Canon was already aware the addition was needed.