R6 Mark II is not showing MP4 on SD card when uploading. Video is available in camera.

[FrancineMorriso]

R6 Mark II videos are recording and visible in camera.  SD card was formatted in camera.  V60 UHS II card.  I have been able to upload previous MP4 files.  I was following a YouTube guru and must have flipped a switch somewhere!  Using both a card reader and a computer card slot the video files in the DCIM folder are not visible.  I have checked "show hidden files".  Heading on a big trip at the end of July and would appreciate any ideas on what I have done wrong!  Thank you!

[p4pictures · Accepted solution]

Do you have two SD cards in your camera? It is possible that you have the camera set to record movies on one card, and still images on the other. I suggest you remove both SD cards from the camera if you have them in there, and then individually check them for the movie files in the DCIM and subfolders. 

[stevet1]

Francine,

If I understand it correctly, you can see the videos in your camera, but not on your computer.

Three options come to mind:

1) Write down the full name of your video file. Then go your your computer and do a search for that specific file.

It's possible that in the upload process, it is putting that file in some other folder than the DCIM one.

2) If, as Brian suggested, you are using two cards, it might be uploading files from the card that does not contain the videos. 

3) It might have something to with the card reader. Have you tried a wired, USB cable transfer rather than taking the card out and using a reader?

Steve Thomas

[FrancineMorriso]

I do have two cards and will check the second card. I have it set to fill one card then the other but who knows?  Thank you

[FrancineMorriso]

I will be trying all of these today.  Thank you!

[FrancineMorriso]

That is exactly what happened.  Although I thought the camera was set to fill one card then switch to card #2, it wrote the videos to card #2 and the CR3 to card #1.  Thank you so much!

[FrancineMorriso · Accepted solution]

I did as you suggested and the videos were written to card #2.  I thought I set the camera to switch cards only when #1 was full.  Like my grandchildren it did what it wanted to....Thank you so much!

[p4pictures · Accepted solution]

There are separate settings for stills and movies. You may have set the camera to auto switch cards for stills, did you also do the same for movies?

Secondly the record / playback card is set separately for stills and video. 

Check this part of the manual for specifics 

https://cam.start.canon/en/C012/manual/html/UG-08_Set-up_0030.html 

[FrancineMorriso]

Brian, you were correct.  I had chosen the settings for images but not video.  Went back in and have enabled and disabled to my heart's content.  Thanks for the help.  Much appreciated!