R5 won't update to 1.4 firmware

[trogon123]

I followed the instructions for the firmware update. I get to the section:

Firmware update program

Update Firmware?

1.3.1 -> 1.4.0

Except that the OK button is grayed out!! I can't get any further than this. 

I've tried four different times, always with the same result.

Help!

Jonathan

[Lotus7 · Accepted solution]

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@trogon123 wrote:

I followed the instructions for the firmware update. I get to the section:

Firmware update program

Update Firmware?

1.3.1 -> 1.4.0

Except that the OK button is grayed out!! I can't get any further than this. 

I've tried four different times, always with the same result.

Help!

Jonathan

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The "OK" button will be "grayed out" until you use the right rotation (on the central control ring <Quick Control Dial>) to index right.  You should then be able to hit "SET" to start loading the firmware into the camera's operating memory.  This is Canon's way of being sure you REALLY want to load new software into your camera.

If you're loading the update from the root directory of a memory card installed in the camera (the safest way), it will take 2 or 3 minutes to install the firmware.  As instructed, be sure you have a fully charged battery in the R5.

The progress of the installation will be displayed as a percentage.  DO NOT touch any buttons or controls during that process.

[bluedogyz400]

It was in the root directory, and it was on a freshly formatted Cfexpress card...which is what I shoot on 99% of the time because of the transfer speeds...I had to go rummaging around to find an old sd card to load the firmware onto.  Funny thing, the one I found was apparently the one I used for the previous firmware update, as it still had the EOSR5130.FIR file loaded...so I guess I need to keep that card handy.