04-15-2014 10:58 AM
I bought a 70d about two weeks ago, and last night I noticed that the top LCD screen was appearing to go out. Meaning, the individual "bars" (for lack of a better term) that make up each letter and number were intermittantly on or off. So, for a letter "0" that might normally be represented by 6 pixel/bars, five of them would be out. Half of the battery pixels were out.
I immediately assumed the battery was dead, so I charged it, and when I plugged in the fully charged battery, I noticed I had the same problem. When I went to the battery menu on the main menu, it did appear fully charged, but I still noted that every charactor on the top LCD screen was missing parts on the display. The camera still appears to function normally, with the exception of the top LCD sreen, and the viewfinder information screen. The screen in the bottom of the viewfinder does the same thing.
Any ideas on what is causing this, or should I just return this to the shop for an exchange? I'd really hate for them to send it off and leave me with a refurb to replace a two week old camera.
04-17-2014 10:42 AM
Thanks for posting.
The pixels on the top LCD should not be fading in and out, even when the battery is low. At this point, the camera will need to be serviced. If you would prefer, you may contact the dealer to explore any exchange options you may have, but our Factory Service Centers are more than happy to correct this for you.
To start the repair process, you'll need to complete a Repair Request on our website.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.