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Microphone not working (internal mic)

bethanycaldera
Apprentice

Hello Everyone,

 

I have a canon 6d, everything is working great except when I record videos the microphone is not recording. I tried going back to factory settings. I tried the manual mode, and changing the volume but when I get to this step it does not register any sound its picking up. I'm not sure what else to do. Any help would be appericated!

 

 

Thanks! 79444463_974459769607781_4507086329066029056_n.jpg

78568692_434553837209481_8150840624833101824_n.jpg

4 REPLIES 4

wq9nsc
Elite
Elite

Your camera may not be able to record audio when video capture is set for a high frame rate.  Try dropping to a lower frame rate and see if it will record audio.  My 1DX 2 has a note in the manual that audio will not be recorded when higher frame rate video capture is selected.

 

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, M6 Mark II, 1D M2, EOS 650 (film), many lenses, XF400 video

That is only for "slow motion" modes that play back at a lower frame rate. 60 fps should be fine.

 

I suggest you call Canon and let them walk you through.

 

Do you see anything on the audio meters?

When I go to recordiing volume it is not registering anything, I feel like every now and then I see two bars but goes no further. Semi annoyed b/c I hardly use it and I finally have a use for video and it's not working lol =(  I emailed tech support hopefully they have an idea. 

Don't email, call! That way you can get an immediate answer.

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