Menu display in a black screen able to take pictures but menu will not load up

[Letty]

Canon EOS 6D

[Letty]

Not able to get to the menu to verify if something it’s on that will set the screen to black please help

[Nick2020]

Hi Letty,

Thanks for reaching out!

If the screen isn't coming on even when you press the MENU button, then that does suggest something is not quite right, but there are a few things you can check.

I suggest that you disconnect any accessories that we don't make, then remove the battery and memory card and leave them both out for about five minutes. During this time I suggest that you check the camera to see if any buttons appear stuck or out of place. If so try to gently nudge them back into position.

If problems persist, I suggest that you email us at eosdigitalsupport@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

[ebiggs1]

Does the 6D have the 'Info' button?  If it does press it a couple times.

[Letty]

Thank you Nick2020 I will give it a try if not I will email my information to the email you provided