EOS R6 Mark III MP4 Not playable on Macbook

[Midwaymonstr]

So the other day I recorded a kindergarten ceremony with my Canon r6 Mark III

i shot a total of 26 files. for some reason my Mac won’t play the 24th file (mp4)

QuickTime tells me the file is not supported, VLC doesn’t recognize it either.

and the weird thing this, I can see the video in the camera itself.

i transferred the files via USB (camera to MacBook) cable just an fyi.

[Midwaymonstr]

If anyone has a solution on how to recover that file that would be greatly appreciated!

[kvbarkley]

Does it play in DPP?

[Midwaymonstr]

What is DPP?

[Midwaymonstr]

I can see the video and play it fine in the camera but once I try to view it elsewhere (MacBook) it doesn’t want to play it.

[kvbarkley]

Digital Photo Professional. Canon's raw/image processing software.

[Midwaymonstr]

I do not have that. Would that maybe solve the problem?

[Midwaymonstr]

I think that might only work for CR3 files, not MP4 files ?

[kvbarkley]

It is Canon's software designed to display files from Canon's cameras. It certainly has the best chance.

(Unless the file is corrupt in some way)

DPP is free, so it is worth having in any case.

[FloridaDrafter]

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@Midwaymonstr wrote:

I do not have that. Would that maybe solve the problem?

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No, it won't solve your problem. It will play Raw movie files, but not MOV or MP4. You will also have to let it install an HEVC codec for certain features of the R6 series cameras to be accessible, which you do from the help menu.

However, you still should have it for it's handling of Canon Raw files and native camera and lens profiles.

Newton