Location information with EOS M10

[jafajones]

I have been trying to send location information to my new EOS M10 using the Camera Connect app on my Samsung Galaxy but get an error along the lines "not available for this camera". I would appreciate feedback - hopefully this this is not a limitation of the M10, which otherwise looks like a great little camera and a useful more convenient option to my EOS DLSR. If this is the case, any suggestions greatly appreciated, I have been using a 3rd party PC app to add to images once downloaded however have had mixed results. Thanks very much Mike

[Tim]

Hello jafarjones, 

There are some things that we would like to check.

First, in the iOS Wi-Fi settings

1. Go to Settings> Wi-Fi on the iOS device and touch the little blue "i" in a circle next to the camera's SSID (which should show connected, but may not).

2. Choose "Forget This Network".

3. Then, start from the beginning to re-establish a Wi-Fi connection between the iOS device and the camera.

The second part we would like to check is below.

At times, the Canon Camera Connect application for iOS may behave incorrectly when attempting to connect an iOS device to a camera via Wi-Fi. Deleting the app's saved state in the background can oftentimes correct this. This does not harm the app or the device and simply causes the app to launch with a default "state", which can eliminate many issues that prevent the app from connecting to the camera and performing correctly.

To delete the saved state for Canon Camera Connect, do one of the following:

On an iOS device with a Home Button (prior to the iPhone X):
Delete the app's saved state by double-clicking the home button, scroll through the saved states of the apps and find the Canon Camera Connect app, then swipe it up to delete it.
Re-launch the app.

On the iPhone X:

1. Swipe up from the bottom to the middle of your screen and hold until you see the App Switcher.

2. Swipe left or right to find the Camera Connect app.

3. Swipe up on the Camera Connect app to delete it's background saved state.

4. Re-launch the app.

NOTE: If the Canon Camera Connect app is not performing properly or the camera does not remain connected when attempting to connect with Canon Camera Connect, always attempt to delete the saved state of the app BEFORE uninstalling and re-installing the app and before doing a hard re-boot of the device. This should be troubleshooting step #1 when troubleshooting Canon Camera Connect.

We also recommended ensuring that your iOS device is updated to the latest version.

[jafajones]

Hi Tim, wow that was quick. I will check your info but just in case, my mobile phone is a Samsung Galaxy (Android) not Apple.

Cheers

Mike

[jafajones]

Hi Tim, I worked thru your info - with what I thought were the appropriate Android settings and when I attempted to add location... got the same Camera Connect error "This function cannot be used with the currently connected camera".

Are you able to confirm that the M10 should support downloading GPS info captured by the Camera Connect app, the error message appears pretty clear 

Thanks again

Mike