06-05-2023
06:34 AM
- last edited on
06-06-2023
08:58 AM
by
Danny
A line shows up on footage and images I take with my R6 mark 2. I think it stars showing up after I've used the camera for a bit and it warms up. I've updated the firmware to the latest hoping it will help fix it, but it still shows after a while. I am extremely concerned as this might mean I can't use my camera for longer shoots. Anybody know a way to help please?
06-05-2023 09:41 AM
Sounds like a hardware failure with the sensor. Especially since the fault shows up after the camera has been on for a bit and the images also show the line.
Assuming your camera is still under warranty? Contact Canon to see about performing a repair.
06-05-2023 01:26 PM
Thanks a lot... I was suspecting that but dreaded the possibility. Though the camera was bought in the USA, I am based in Ghana, West Africa...
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.