How to Download Photos from an EOS Rebel XS to a Computer

[Oldcamera2023]

I cannot get the pictures from my Rebel XS to upload to my new PC laptop. So I tried to upload to my old desktop. I can't get the pictures uploaded there either. Any and all help is appreciated. Thanks!

[jrhoffman75]

Hello. Were you able to transfer images to your old laptop before this time?

We recommend that you use a card reader to upload images from the camera card to a computer.

[Oldcamera2023]

Yes, a year ago I uploaded pictures the desktop. Now they won't go.

[jrhoffman75]

Was that the same operating system you have now?

What software did you use to download images?

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Oldcamera2023]

It's a Dell Inspiron running Windows 11

[normadel]

Be more giving of information, please. Can you tell us HOW you are attempting to move pictures from camera to computer? What exactly is/is not happening? 

Have you tried the memory card in a card reader, rather than connecting camera to computer?

What operating system did the old computer have? 

[Tronhard]

Absolutely, these items of information are critical.

[Oldcamera2023]

It's a 64 bit operating system, x64-based processor

I connected with a cord from camera to laptop. I don't have a card reader. My old desktop, where I originally downloaded the software from a CD Rom was a windows 8 (I believe)

[kvbarkley]

Two things:

Try a new cable, they go bad or it can be one of the charging only abominations.

On the XS, I believe there is a PC/PTP setting. Put it to PTP.