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Help: EOS R7 Will not turn on after firmware 1.6.0 install

BillBoese
Contributor

Hello, I installed the 1.6 firmware update on my R7 yesterday. The install completed and I clicked on the "OK" message. After that the camera shut off. I have not been able to turn it back on.

I have tried removing the lens, memory cards. I have tried turning it off and holding the shutter button. Nothing has helped.  Has anyone else seen this before?

Thanks

1 ACCEPTED SOLUTION

ebiggs1
Legend
Legend

On the surface that does not sound good. I suggest you call Canon 1 (800) 652-2666

If the worst thing happened and your camera is "bricked" Canon is the only place that can restore it.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

View solution in original post

16 REPLIES 16

ebiggs1
Legend
Legend

On the surface that does not sound good. I suggest you call Canon 1 (800) 652-2666

If the worst thing happened and your camera is "bricked" Canon is the only place that can restore it.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

Thanks, yeah I plan on calling them tomorrow. So frustrating it is out of warranty by a few months.

Thanks,

Bill

I just attempted the same firmware update and got the same results.   My R7 will no longer power up.  I have tried replacing batteries, lens, etc., but nothing will work.  My R7 is dead.  This is disturbing since we own 3 Canon EOS R7 bodies.  I will not attempt the update on the other 2 bodies.  We have never had a problem with firmware updates before.  If I have to pay to have a motherboard replaced due to a firmware release issue, this will be the last time I ever update Canon firmware on any equipment.  We own a lot of Canon cameras and L lenses and have stayed with Canon for many years.  If this is not resolved, it may be time to move to Nikon.  I am a retired software engineer and realize that this problem was most likely caused by a faulty software update.

That is distressing, I am sorry to hear you had the same experience. I worked in the software industry my whole life too. I have been through a lot of patching efforts, updates, and upgrades. I have had to back out a few. I have never seen faulty software cause a physical device to fail (like my motherboard) though. It is a strange bit of engineering, and it is hard to understand why it can't just be backed out. 

Unfortunately, at this point there is little that we can do.  The fix, if possible, would require direct connection to the hardware.  With our camera bodies not powering up, we have no way to interact with the hardware.  Thus, our cameras will have to be fixed at Canon.  They will take the easiest method of repair, which is to replace the entire motherboard, rather than to try to do a direct firmware burn onto the appropriate chips.  P.S.  I worked with real-time software in the defense industry.   All of our work was with weapon systems.  As you might surmise, our testing had to be extremely thorough.  System failures like this could cost the lives of our soldiers.  Obviously, the commercial industry has a lower standard of performance risk. 

CharlieDCurry
Apprentice

I just installed firmware 1.6.0 on my EOS R7 (5 minutes ago) and the same exact thing happened to me. Please let me know if you find a way to fix it.

Hi, I called Canon support and they did not have any suggestions other than to mail it in for service, which I did. I just got the estimate for the repair, it is a little over $400 in labor. No specific reason for the problem was given. My camera is 5 months out of warranty and I did not buy the CarePak. I don't have much choice but to get it fixed. 

Support was helpful but the whole situation is disappointing

My advice is to read what the FW does before you try to install a new release. Some are necessary but some are not and if it does something you never use it will not help you.

99% of the time a FW update will go off without issue but sometimes something can go awry. Follow the instructions precisely. A new formatted top brand SD and a fully charged battery are a must.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

I also sent my R7 to Canon for repair.  I was advised by the Canon Service Rep. when I first called to clearly indicate on the repair request that my camera had stopped working immediately after installing the 1.6.0 firmware update.  The Canon Service Rep. told me that there was a chance that I would not be charged for repairs since the problem occurred at the successful completion of the firmware update.   Yesterday, I received a repair estimate from Canon for $387.02.  I called Canon back to find out what specifically had to be done, but the Rep I spoke with did not yet have that information.  The Rep. did tell me that I could send my other 2 EOS R7s in to Canon and they would do the firmware updates for no charge if I wanted.  Considering the costs of insurance and shipping, I do not think that I will be doing that, as there is nothing in the 1.6.0 update that I need.  Further, after this event, I doubt that I will ever do another Canon firmware update to any of my Canon bodies or lenses.  For example, can you imagine the cost of shipping and insurance for my Canon EF 600 mm f/4L IS III lens for repair should the firmware update fail.  

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