Flash

[Mferrymd]

It makes a snapping sound when it’s trying to pop up but it seems jammed closed in the rear

[kvbarkley]

It probably needs repair. Call your local Canon Cutomer service center.

[ebiggs1 · Accepted solution]

When it tries to pop-up try to help it with your fingernail.  It may be gummed up.  There is a linkage in there that can get dirt or something in it. A tiny drop of denatured alcohol can clean it off.  If not do call Canon service.

[Mferrymd]

Thank you very much. We tried. It seems electrical.

[Mferrymd]

Oh the hassles of getting someone on the phone

[Stephen]

Here in the USA, support is available weekdays from 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET) at 1-800-OK-CANON (800-652-2666). 

Outside the USA, click HERE to find contact options in your country or region.