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Factory Service Center Complaint


This is in regard to Repair ID: [Removed personal information per Community Guidelines]

I turned in my Canon 5D MkII in to my local Canon FSC for repair after my toddler pushed the camera off a table and the mode dial was damaged but not broken. Nothing else was damaged, and the drop was not big. I was quoted $211.89 for the repair, which included $19.99 for the Mode Dial, Labor, and $129 for an 18-point DSLR Maintenance Service, which he said was mandatory with my service. I questioned the $129 charge, but was told it was a requirement included in the repair. If this was a lie, please discipline your employees when they lie.


Today I received a revised estimate of $316.67 without an explanation. I called the Canon FSC and was told that a technician determined that I need a whole new Top Cover and that my USB connections are damaged and need to be replaced. Again, please discipline your employees when they lie. The top cover does not need to be replaced, nor were the USB connections damaged at all. I have photos from before I turned in the camera showing that none of these were damaged. I've been lied to before, but this takes the cake. I've taken cars to mechanics that were more honest.


I was told that all these parts are needed for my camera to be returned to it's original factory specifications, but I NEVER ASKED for the camera to be returned to original factory specifications. I only asked for the mode dial to be repaired. Your service is tantamount to taking my car in for an oil change and having the mechanic revise my request to include a complete engine restoration that I didn't ask for.


Please know that we don't live in the 1970's where things like this were easily swept under the carpet, and I don't intend to allow it to be swept under the carpet.


OK, fine.  It looks like you made your decission.   Call them up and request them to return it to you as is.


Then call Midwest Camera Repair and ask for an estimate.  They will do it on line.

EOS 1DX and 1D Mk IV and several lenses!

View solution in original post


See Message #5.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

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