03-15-2014 10:35 AM
I have posted on this subject before, I cannot get the Eos Utility to work on my Windows 8.1 Desktop Computer, in the last two months I have had a new setup, previously I have managed to get it working on 8.1 on the old one, I have downloaded the latest version but it will not work using wi-fi (that's another issue) or USB, I do not get an icon on the task bar so I cannot download any of my new photos, the other thing is that when connected via USB the camera should show in Windows Explorer I think that Canon's utility program is a pigs breakfast, as for Wi-Fi nothing I do will persuade the camera to connect via Wi-Fi although I can get it to connect to my iPad, anybody who can help me reduce my blood pressure, bring it on
03-15-2014 12:13 PM - edited 03-24-2014 09:02 AM
OK first off does Win 8.1 see the 6D? When you open My Computer do you see the 6D? This is the first step to reducing your blood pressure.
I use Win 8.1, don't like it, but I use it. The EOS Utility see's all my cameras except from the 1D Mk IIn back. So it is possibile.
03-15-2014 01:24 PM
Thanks for reply, no 8.1 does not recognize the camera I have used both USB 2 & USB3 incase that was the problem
03-15-2014 05:24 PM
That means the problem is with your machine and not EOS Utility. Now, at least, you know where to start looking.
03-16-2014 08:10 AM
I cannot imagine why that would be, every other exterior drive is picked up and I can remember having the same problem on my previous computer, it doesn't show in devices either, any suggestions?
03-16-2014 11:19 AM
Disable the 6D wifi and reconnect the USB and try again.
Does your computer see just the memory card in it's card reader slot?
Does the computer see other USB devices using the same USB hook-up?
03-16-2014 01:58 PM
I have done the wi-fi suggestion no difference, the card reader works ok with SD card from the camera and the USB slots all work ok and sees all other devices, I have put a question on the Microsoft forum to see if I can get a solution there
03-16-2014 03:54 PM - edited 03-16-2014 04:02 PM
Though it wasn't previously installed, I did install the latest downloadable EOS Utility for my Canon 5D Mark II. I am running Windows 8.1 64-bit.
I don't have any difficulty having the utility recognize my camera when teathered by USB.
Generally speaking, when you have confirmed that the USB ports are visible in the Device Manager window, are able to connect other devices but not the camera, and have eliminated obvious problems such as a defective USB cable, then the problem is almost certainly a driver problem.
Canon advises that no drivers are available, or needed beyond what Windows offers, for the computer to recognize your camera. Clearly this isn't working. I would suggest you attempt to repair your copy of Windows 8.1 either by going to control panel and selecting troubleshooting > configure a device or you attempt to reinstall from your original Windows 8.1 DVD and select repair on startup.
Note: If your camera goes to sleep while teathered to your computer you may need to cycle the power to have it recognized within the EOS Utility.
03-16-2014 04:52 PM
I have somehow got the computer to recognize the camera but still cannot get Eos utility to work everything is greyed out except monitor folder
03-17-2014 12:09 PM
Are you hooking up the 6D first and then starting EOS Utility? Get the computer to see the camera and after
it does start EOS Utility.
It is correct that there are no additional drivers required. Canon supplies MS with all the drivers
and they are included with Win 8.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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