Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

[phsalves]

Hello, everybody!

I'm new here, so please, if I'm posting in the wrong place, let me know.

I have a T6i for almost 2 years and it's a recurring problem, sometimes I solve it by just simply downloading the EOS software and reinstalling the dirvers, but this time, it's different.

I try to connect my camera to my notebook, but it's not getting recognized by Windows.

I have already turned Wi-Fi/NFC off, and I've already updated the camera drivers, still nothing. Before updating them, my computer wouldn't even make that "Device connected" sound. Now it makes the sound, but the camera doesn't get recognized, neither listed in the devices list, nor that little PC icon show up in the camera visor. The cable is original.

I don't know what else should I do. Both computer and camera work completely fine. I have already used my camera on my computer this year, the same problem happened, but I updated the drivers and everything worked fine. I just want to install some picture styles on it, if you have any alternative it would be very welcome.

I suspect it has something to do with the last Windows 10 update, but it's just a guess.

Any thoughts?

Thanks in advance 🙂

[ebiggs1]

You need to call or email Microsoft.  I doubt this is a Canon issue.  It works as I do it every day.

[phsalves]

I found the solution (You might think I am dumb after this lol)

So, I was convicted that the USB cable I was using was the original. I was wrong. The original was in another case, I was using an old cable from an old camera that I have here. So yeah, changing the cable worked.

I'll tag the cable to make sure this annoying problem doesn't happen anymore.

Thanks you all for the help! You can close the topic. 😄

[ebiggs1]

Glad you found the solution. I was pretty convinced it was not a Canon issue.

[BurnUnit]

I used to think that a USB cable was a USB cable was a USB cable. But some members here and on other sites have pretty much convinced me that some are designed primarily as USB charging cables, some work better as data transfer cables and others may be suitable to do both jobs. I guess this explains why two similar looking cables can vary wildly in pricing and performance.

[CanvasNewYork]

Im having the same problem and I have updated the T6i Firmware, disabled Wi-Fi/NFC and the latest Utility from Canon for my Camera. I have Win10 (64). 

Its still not being recognized. I placed usb in every port and have the same issue.

It works great i other computers I have connected it to but it doesnt work on mine. 

Is there a driver that i need for it to be recognized via usb on my computer

[ebiggs1]

You are using the USB that came with the T6i?  If not do that.

Second check your firewall settings.

Does the T6i show up in Windows Explorer?

[phsalves]

Probably it's a driver issue. It happened to me a lot of times, even with the original cable. Everytime Windows updates is very possible to bug something and the driver installed doesn't work.

Try also to run all the Eos softwares that come with the driver. Last time I installed, the link for the one that recognizes did not appear in the Start Menu and Desktop. I had to go to the folder where it's located and create it by myself. Just go to the installation folder. and you'll find it there.

[Waddizzle]

---

@CanvasNewYork wrote:

Im having the same problem and I have updated the T6i Firmware, disabled Wi-Fi/NFC and the latest Utility from Canon for my Camera. I have Win10 (64). 

Its still not being recognized. I placed usb in every port and have the same issue.

It works great i other computers I have connected it to but it doesnt work on mine. 

Is there a driver that i need for it to be recognized via usb on my computer

---

Is there any significant different between the "other computers" and your computer? Are you using a laptop or desktop?

Software applications have both software and hardware requirements.  People tend to overlook the hardware.  Canon recommends using an Intel chipset.  Many users with AMD chipsets always seem to problems with the USB ports.  Note, the USB port drivers for the AMD chipsets come from AMD,not Canon.

Are you using a USB hub?  Have you tried every USB port on the computer?