Eos Rebel T6i not getting recognized by Windows 10 and Eos Utility 3

[phsalves]

Hello, everybody!

I'm new here, so please, if I'm posting in the wrong place, let me know.

I have a T6i for almost 2 years and it's a recurring problem, sometimes I solve it by just simply downloading the EOS software and reinstalling the dirvers, but this time, it's different.

I try to connect my camera to my notebook, but it's not getting recognized by Windows.

I have already turned Wi-Fi/NFC off, and I've already updated the camera drivers, still nothing. Before updating them, my computer wouldn't even make that "Device connected" sound. Now it makes the sound, but the camera doesn't get recognized, neither listed in the devices list, nor that little PC icon show up in the camera visor. The cable is original.

I don't know what else should I do. Both computer and camera work completely fine. I have already used my camera on my computer this year, the same problem happened, but I updated the drivers and everything worked fine. I just want to install some picture styles on it, if you have any alternative it would be very welcome.

I suspect it has something to do with the last Windows 10 update, but it's just a guess.

Any thoughts?

Thanks in advance 🙂

[Tim]

Hello phsalves, 

We are sorry that you are having difficulty.  Please ensure that you are using the most up to date software, available from the Canon web site, here. 

[ebiggs1]

"I try to connect my camera to my notebook, but it's not getting recognized by Windows."

What exactly do you mean?  Win 10 doesn't see the camera or the Canon software doesn't see the camera?  If it is just the Canon software, you need to update it.  It is a free update.

[phsalves]

I already downloaded it. Version 3.10.0.0 and reinstalled twice, with the camera disconnected and connected to the computer.

The computer now recognizes that a device is connected, but I got an driver error saying : "Failure at the Device Descriptor Request", or something like that (my Windows is in Portuguese, so I'm not sure that the translation is right).

While the USB cable is connected, the camera also recognizes that it is connected to something. The visor opens normally, as it's not connected, but whenever I press any button, it shows the "BUSY" message. After a few seconds, I can operate the camera, and, navigating through the menus, the WiFi options are grayed out. I can take pictures normally, as if it's not connected.

When everything was working ok, I couldn't operate the camera, the visor just showed a little PC icon, and to use the camera I had to use the EOS utility.

I'll post some pictures of what it's happening when I figure out how hehehe thanks a lot!

[phsalves]

Eos Utility not recognizing the camera:

Windows 10 Driver Error:

Camera visor Info:

[phsalves]

I think the problem might be with this recent Windows 10 update, that might mess up with how the devices are recognized. I'll restore the system and check out if it works.

The camera USB connection was working around february. I'll post the results later.

[ebiggs1]

Without any Canon software does WIndows 10 see the camera?  It should show in Explorer.

[phsalves]

No, It shows that there's a driver error, and an unknown device is connected. I know it's the camera because when I disconnect the cable, the Unknown Device disappears.
It's taking a while to restore, I'm using my phone here. Later I'll see what it results and tell you

[ebiggs1]

There are no drivers needed for WIndows 10 and Canon cameras.  This may help where you need to look for the problem.

[phsalves]

Bad news, nothing happened 😕

I tried to restore Windows, reinstall the drivers, but no luck 😞