Elements 2023 cannot open RAW (CR3) files from my Canon R5 mark II

[ken64]

I've downloaded my 1st batch of photos taken on my new R5 Mark II. When I try open them in Elements 2023, it tells me to "install the camera raw plugin from the help menu".  I've done this 3 times, I've rebooted and updated my windows 11 and I'm still not able to open the files and keep getting the same message to instll the raw plugin.   Any help would be appreciated

[shadowsports]

Greetings,

I've heard of this happening before.  Elements 2023 does not support .CR3 natively.  Here is a link for camera RAW 17.1. 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

If that doesn't help, you'll need to contact Adobe for support as this is not a Canon Product.  

You can also download Canon's DPP 4.19.x which will work with the .CR3 files that the R5mkII saves in.  It's free.