Electronic mode will not produce a sound R5

[NJP]

I own the R5 and had been using the LP-E6NH battery with no problems. This battery is no longer in production, so I bought the LP-E6P. My shutter speed is usually 1600 or higher and the E6P battery couldn't keep up. Canon customer support had me change my Shutter Mode to Electronic. Now the battery works (I think) but I can't hear the shutter anymore to confirm. It will also make me crazy not counting the shutter clicks while shooting. Anybody else dealing with this? What is your work-around?

[Jkarl]

According to the original post the shutter sound stopped when he started using the LP-E6P. I know what the shutter settings will do as far as sound is concerned. But to not knowingly changing the shutter type why would the sound disappear, unless that when he puts the E6P battery in the camera the shutter setting changes to electronic on its own, which it shouldn't do.

[Anonymous]

I'm sure you know but not sure if OP understands, this is a cut and paste from the opening post: "Canon customer support had me change my Shutter Mode to Electronic." 

so I'd expect that to be cause and effect(for shutter sound)

What was the first problem is not clear, maybe because the firmware was not updated the LP-E6P was not recognised and maximum fps were lower, like when the charge drops and you get the H+ blinking(in MS/EFCS).

[Jkarl]

Yes I understand, and that is why I suggested to reset the camera and start over. 

He implied in another post that he updated to 2.2.0 and this is what is puzzling as that version supports the E6P. He stated that he is using Elec. First Curtain when the sound stopped using the new battery.

[Anonymous]

cut/paste from later post, still think ES is/was the problem 

Once I popped in the E6P battery, the H would blink and the battery couldn't shoot at 1600 -- it was working slower. Canon customer service had me change the settings to Electric and the H stopped blinking, but I cannot hear the shutter and don't really know if it's shooting at 1600 or not.

Besides, there is no way to have no sound in MS/EFCS, if you hear nothing the shutter did not move ergo no picture taken so op must have been mistaken, also "battery couldn't shoot at 1600" makes no sense to me, not shooting at max fps(12) would make more sense, like this(for the OP)

[NJP]

I'll be testing it out on soccer today and report back.

Reset to factory settings
Updated settings
Battery registered
~60 degrees here
Full Battery
Shutter speed 1600
H (not H+)
Wifi off
Flicker off
Min Aperture
100-500 lens
Servo on

[NJP]

Recap - I have the most recent Canon update, reset my camera and registered my new e6p batteries with my R5.

I spent this weekend shooting soccer and field hockey -- NOT GOOD.

While I tested it out at home, there's nothing like seeing it in the exact environment where I work. The camera could not appropriately focus on the moving players and the shutter speed was not clicking at 1600. Having done this for a long time, I know what the 1600 shutter sound is. I moved it up to 2000 and it didn't move much faster. I didn't move it higher because I was afraid the battery would completely run out and I wouldn't be able to capture both (prepaid) games.

I had to use 2 of the new batteries to cover only 2 games (abt 2.5 hrs), where my old battery would have covered both games perfectly.

I'm editing the photos now and the amount of crisp, in focus photos is far less that I typically get. This is very frustrating and stressful, knowing there are no other options for batteries.

Additional Info: f4.5, 1/1600, Af focus (eye), Servo, H (not H+); menu: eye detection enabled, continuous AF enabled, subject: people

Any other suggestions?

[Stephen]

Are you saying your camera is reporting in the EXIF data of your images that it's recording at 1/1600 or 1/2000, even though the photos aren't taken at those shutter speeds? The sound is not a reliable metric -- 1/2000th and 1/1600th of a second would be indistinguishable to human ears at 0.5 milliseconds and 0.625 milliseconds, respectively. Can you share unaltered images to help us understand better?

[NJP]

Hi Stephen, 

I concede that I don't have supersonic hearing 😉, but the shutter sound on the new battery is noticeably slower than when I'm using the kit battery.

I've never heard of EXIF data before, but I will definitely look it up and see if I can find the info you mentioned above.

I'm not sure if attaching images would be helpful as I'm saying the the percentage of images that are typically crisp and focused are much less than what I normally get because the camera is noticeably struggling. That said, do you think that the focus and shutter speed are both the issue?

[Jkarl]

Just to recap. You said that everything works as expected when using the LP-E6NH battery, is that still correct?

[Anonymous]

Seems you still confuse shutterspeed(Tv) and drive mode(fps, single,H,H+ etc.)

Using a shutterspeed 1/1600 or 1/2000 doesn't deplete your battery faster and you won't hear a difference.

Why don't you set your drive mode to H+? This will give you(with full battery and mechanical shutter etc.) a maximum fps(frames per second) of 12(see my earlier post).

I'd advise you to invest time in reading your manual(if you've not got a paper one, find it here https://www.usa.canon.com/support/p/eos-r5 ) and watch some set-up video's(google canon R5 set-up video)