Electronic mode will not produce a sound R5

[NJP]

I own the R5 and had been using the LP-E6NH battery with no problems. This battery is no longer in production, so I bought the LP-E6P. My shutter speed is usually 1600 or higher and the E6P battery couldn't keep up. Canon customer support had me change my Shutter Mode to Electronic. Now the battery works (I think) but I can't hear the shutter anymore to confirm. It will also make me crazy not counting the shutter clicks while shooting. Anybody else dealing with this? What is your work-around?

[NJP]

100-500 lens

i’ve never heard of registering a battery with the camera. How do you do that?

[Jkarl]

From Canon R5 manual.

https://support.usa.canon.com/kb/s/article/ART136582

[Anonymous]

Registering  a battery keeps the history of this battery but has nothing to do with the functionality, whatever type.

[Jkarl]

You are correct, but it helps to keep track of the battery condition. The R5 high speed modes need a battery that is well charged and in good condition to function correctly.

[Jkarl]

I tested both battery types the E6NH and the E6P with my R5 and at both H and H+ using 1/1600 shutter speed and had the shutter sound using the Elec First Curtain setting on the shutter mode. I am not sure where to go next except for you to backup your settings then reset the camera and then see what happens. I know you will have to mess with the stupid password again but it might be worth it. If the reset does not solve the problem you can restore the settings from the backup.

Canon support on how to back up and restore settings:

https://cam.start.canon/en/C003/manual/html/UG-07_Set-up_0340.html

[NJP]

First off, thank you so much for taking the time to test out the issues I'm having! I'll find some time today or tomorrow to try it.  

[NJP]

I rest the camera and registered the battery. All looks great so far when I test it in my office. We've had a Nor Easter here for the last few days, so my plan is to bring it out for a test run tomorrow. I'll post again. 

[Jkarl]

When you start reinstating your settings keep monitoring if the shutter sound stops, and what setting it was. This is assuming that the reset solved the problem.

[NJP]

Ok. I will! Thx

[Anonymous]

I think this is getting unnecessarily confusing. The only setting which affects the shuttersound is the shutter mode.

Shuttersound is always there when using mechanical(MS) or electronic first curtain(EFCS). What you hear is the shutter curtains moving, no way to stop this.
In electronic shutter mode(ES) there is no sound, shutter stays open. The only way to have a sound is to fake it and Canon has not done this for the R5(other models do have this option, like R7 and R5II).