EOS1000D / Rebel RAW problem

[chrisfh]

My daughter has resurrected an old EOS1000D camera and taken images in raw. She has transferred them to her (up to date) Mac but the cr2 files are not recognised by LR, PS or even DNG converter. I shoot in RAW with my EOS800D no problem, she sent me the images and I cannot read them on my Windows 10 desktop either. The DNG convertor actually says "the file appears to be an unsupported format". 

We have both installed DPP and the canon camera raw plugin on our systems. And updated the Adobe apps. She bought a new SD 32G card a few days ago and there is still a problem. Her camera settings are creating both RAW & jpg, we can see the jpg images. 

If I look at the RAW images through Bridge or DPP, I can see the exif information, but I cannot open or save the images. The exif info shows that the firmware is 1.0.7, I looked that up it appears to be the latest version. 

We live in diff cities so have been using teamviewer to check her setups and updates on her system. 

Would appreciate any help how to solve this!

[chrisfh]

yes I'm hoping so, just waiting for the card reader 

[chrisfh]

Thank you everybody this was such an obscure issue and through this forum I've been able to find a solution. 

As suggested we changed the setting in camera to RAW only, with a formatted in camera new SD card and it worked!

We were able to see the RAW images on both our systems.

She lives in C.T. so we have our restrictions here as to shopping, but she has ordered a card reader which might even allow her to transfer both RAW & jpg. In the mean time she can get on with her new found hobby of photography.

Thank you again, really appreciate the help.