09-15-2024 12:06 PM
My daughter's camera began displaying a weird smudge near the center of images. This happens with either of the lens we have. Same smudge, and location on image. It is not visible through the view finder, but we do see it on the LCD on the back of the camera and when images are uploaded. See circles to indicate smudge on pics attached below.
The camera was purchased July 2024 and she's only used it a handful of times. What is causing this? How do we fix it?? Thanks for your help!
09-15-2024 12:09 PM
What you're seeing is dust on the image sensor. It's a quick and easy thing to fix and it's not an expensive repair.
09-15-2024 12:18 PM
Thank you for your reply. Is that something we should do through Canon's Image Sensor Cleaning Service or is this something we can do ourselves? Thanks for your help! -Laura
09-15-2024 12:25 PM
I would assume that the camera is under warranty still. Canon may clean the image sensor free of charge since it's still under warranty.
09-15-2024 12:28 PM
We will check into that. Thank you again. -Laura
09-15-2024 12:17 PM - edited 09-15-2024 12:32 PM
Greetings,
It looks like a piece of fuzz or hair. It might also be some type of debris on the sensor. You should be able to lock the mirror up with the lens removed and inspect the sensor. I'll bet you see it there. If you see it, use a rocket blower with the camera inverted and try to dislodge it. Take a look at let us know what you see/find.
Things not to put into her camera's mirror box. Fingers, Q-Tips, Tweezers, Toothpick, Canned Air... I think you get it 😉
A rocket blower can be any air puffer intended for use with camera gear. You don't have to get this particular brand.
See page 204 - eos-rebelt7-1500d-im-en.pdf (c-wss.com)
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.