EOS T5i Rebel SLR and the screen is showing a "Q" and the button arent working???

[tpunwaney]

Hi,

I have an EOS T5i Rebel SLR and the screen is showing a "Q" with a box around it and when I press the buttons, the usual functions arent working? Can someone please help me reset it.

Thank you!

[RobertTheFat]

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@tpunwaney wrote:

Hi,

I have an EOS T5i Rebel SLR and the screen is showing a "Q" with a box around it and when I press the buttons, the usual functions arent working? Can someone please help me reset it.

Thank you!

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Is the "Q" button itself working? To someone who's never even seen a T5i (so consider the source), it almost sounds as though the camera wants you to enter the Q menu and correct an inconsistent setting. Just a wild guess, obviously.

[tpunwaney]

No, nothing on the screen is working. I think it's frozen. I can seem to find a way to do a hard reset to the factory settings. I keep finding directions to reset through the settings menu but that's not working.

Any ideas? Thanks for your help.