05-17-2022 04:22 PM - last edited on 05-18-2022 08:35 AM by Danny
My son just bought a refurbished EOS Rebel 2ti. After he takes a picture, when it displays on the playback screen, the picture looks like it has been taken with a red filter. When he uses the video feature, it looks purple. Can anyone help?
05-17-2022 06:51 PM
Sounds like a potentially bad camera, to me.
Try resetting the camera to factory defaults and try to take some photos or videos outdoors on a sunny day. Set the camera to its automatic mode, the Green Square. If you still get bad photos, then the camera is most likely bad.
05-17-2022 08:53 PM
Do the pictures look OK when imported to a computer? If so, you have to decide if you want to live with it.
05-17-2022 09:22 PM
The pictures import red
05-17-2022 11:30 PM
Since you say the camera is a newly-refurbished unit, the logical step is to contact Canon service and pursue a fix or replacement under the 1-year warranty.
05-18-2022 09:20 PM - edited 05-18-2022 09:22 PM
Refurbished by WHO? If it was Canon it would have a warranty. If another legitimate dealer, they should have provided some sort of warranty. The term "refurbished" can mean a camera was repaired, thoroughly tested, all the way down to somebody just cleaning the outside of it so it looks nice.This is a bad camera. Hope you didn't get taken.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.