EOS Rebel SL1 - Stuck on 800 ISO

[SteveBraff]

I'm a longtime and registered owner of the EOS Digital Rebel 100 camera. I was disappointed to learn that CANON is no longer offering phone or even chat support for this model.  The operating system is malfunctioning across all setting options - "This function is not selectable in the current shooting mode" and I can no longer adjust the ISO which is stuck at 800.

I've tried a rebooting protocol that's worked in the past but unfortunately is not working now. Is there a way to upload whatever is the latest version of the OS for this old camera? Any other suggestions?

Thanks!

[SamanthaW]

Hello,

Can you please confirm your camera model? We have a couple models you could be talking about. There should be a letter before or after the 100.

[SteveBraff]

Thanks for your reply. Don't have the manual with me. Only thing I'm seeing on the body of the camera is EOS Rebel SL1.  There's also a number: on the bottom: DS126441.  Checked inside the battery compartment- no number.  Removed the lense- again no number. This was the entry level Canon DSLR around 10+ years ago. Wondering if there was no letter assigned for the original camera.

[SamanthaW]

Hi again,

Yep, Rebel SL1 is the model. I'll update that. As for support, while this camera is no longer serviced, we do offer technical support for it still. 1-800-OK-CANON (1-800-652-2666) Monday to Friday, excluding holidays.

[SteveBraff]

My first call was to 800-652-2666. Automated response asked for camera model. When I replied EOS Digital Rebel the response was that this model is no longer supported for technical support. Do I need to say a different name?

[Tiffany]

When calling, you'll need to state the full camera name, the EOS Rebel SL1.

[SteveBraff]

The good news is that I got through and currently on hold. What are the hours (and time zone) for technical support? Thanks again for your help and I'll let you know how this plays out...

[SamanthaW]

They currently close at 6pm EST, but will help everybody on hold at the time of closing, so stay on the line if you can! 

[normadel]

There isn't an operating system you can replace or upgrade, like with computers.

What shooting mode are you set for. In P, Tv or M  you can set ISO and shutter speed. In the full Auto modes you are limited.

[SteveBraff · Accepted solution]

Thanks for your response. I was able to get through to tech support and came up with an acceptable solution- since they no longer make parts for this model I'll get 20% off on replacement camera 🙂