EOS R8 - Freezing after recording 1-2 seconds, firmware update made lcd screen glitch

[raulito]

After years working perfectly, my camera suddenly gave glitches and froze when recording after 1-2 seconds.
I updated the firmware in hopes to fix the problem but now the lcd screen appears glitched even when not recording.
I bought this camera when it was released, and I have take extreme care of it, never dropped, and never got water on it. 
I am pretty disappointed that Canon does not want to be responsible for what clearly is a factory defect that has affected a lot of R8 and more R cameras. 
But if someone in the community have the knowledge to fix the issue I´ll deeply appreciate it. 
Even thought the visor and hdmi out work properly, whenever I try to record, the camera freezes again, and after half pressing the shutter button a couple times, it reboots. But can not be used for anything really. I was hoping to film a shortfilm with this camera but is literally impossible. I want to bring visibility to this problem, and clarify that I am from Mexico, Puebla. 

[Waddizzle]

I am sorry to hear about your camera situation. It sounds like a trip to a Canon Repair Center is needed.

[raulito]

The only negative is that the only authorized repair center in my city have terrible reviews online, it worries me even more.

[FloridaDrafter]

Hello, Rauilito!

Do you clean your camera with that alcohol shown in the picture?

Newton

[kvbarkley]

You can see if it is the LCD by using a Mini-HDMI cable and plugging it into a monitor.

It won't help you much, but you can use the camera if the hdmi works. If it doesn't work it means your camera really needs help, and might be belong fixing.

[LeeP]

I have an R8 and I like it but I don't love it. It's a glitchy camera every now and then so it does not surprise me to see this report of a glitch. The R8 is my first Canon that has not been flawlessly perfect in use, so I can feel Raulito's frustration. I truly fear the "RE-1" or "R8 Mark II" that the retro model will be called because if it is largely an updated R8, I will be very hesitant to get one.

[ebiggs1]

"I updated the firmware in hopes to fix the problem ..."

One lesson learned and everyone should take notice, never do a FW update on a malfunctioning camera it is a prescription for disaster. The percentage for success is small. If the FW update failed you are most assuredly going to have to have it serviced by a Canon facility. But it may have needed that anyway.

[kvbarkley]

"never do a FW update on a malfunctioning camera"

*Unless* the firmware update specifically says that it addresses the issue. After all, that is often what firmware updates are *for*.

[LeeP]

^^THIS^^

[raulito]

Hi! No, the alcohol was for cleaning my pc just happens to be there