EOS R7 Focus Issues continue even after Factory Service

[edwardfranklin]

I bought an EOS R7 with kit lens RF-S18-150mm 3.5-6.3 IS STM and a separate RF 100-400 5.6-8 IS USM lens in December 2025. After seeing that my RAW files with both lenses were not tack sharp and talking with Customer Service, my equipment was sent in to the Factory Service Center for evaluation. All products "performed according to specifications" and sent back to me. 

In their notes they suggested some recommendations to see if those ideas helped my images and my focus concerns, but they did not. 

I would expect to see tack sharp images in Photoshop and Lightroom with my RAW files, but I still do not. Maybe my visual expectations are too high (I don't expect it to be top of the line camera), but I expect my images to be sharp. Maybe this camera just doesn't perform well even though "it meets specifications". Canon says I can't return it at this point. I'm not satisfied. I'd like to return it and get maybe a better camera. What can I do?

[edwardfranklin]

john, thanks for your continued interest in my "concerns"
here's an un retouched jpg (reduced to fit send limits) and a screen grab of Topaz and sharpness I would expect to get out-of-the-camera.here's a section before and after in Topazhere's a jpg of an image unretouched

h

[jrhoffman75]

Can you post the link to the RAW of that  image?

[edwardfranklin]

oops. that was taken with my previous camera.

here's a link with a newer raw image and Topaz refinement sample. look at the topaz v. original in metal and clarity of pigeons.

https://www.dropbox.com/scl/fo/ny9t19pu7wgcw4bxiwizl/AIQhrvFho9SjwStoDPtS5N0?rlkey=1ikrnmkf6ke9k52tz...

[jrhoffman75 · Accepted solution]

LightroomDPP4 100%Lightroom (L) vs Topaz (R)Showing Focus Point

See the consistent clarity of the letter "H" in each image.

[edwardfranklin]

John,
Seems like from everyone's help that my camera is taking pictures the way it is supposed to. Viewing at an enlarged size and feeling like things are not in focus is my issue. thank you