EOS R6 Mark II, Does not shut off - always dead battery

[Photonmaster]

Even when my camera is OFF, the red light on the back blinks occasionally every few minutes. When it does so, the lens seems to activate as I can hear it.

Almost always, when I go to use the camera, the battery is dead. At first I thought it was because I had not used the camera in several weeks - I have other cameras that I use more frequently, but then when I go to use it, the battery is dead so I pick up my reliable cameras (Sony, Fuji) and they are always ready to shoot. 

I am disappointed with the quality of this camera - I just can't seem to catch it with a fresh battery! I have created a service request and will send it in - but has anyone else seen this problem. I'm ready to get rid of my Canon gear, so you may see a fire sale on this one!

[rs-eos]

Do you have Wi-Fi or Bluetooth enabled? If so, that will eat a bit of power even when the camera is off.  You can put the camera in Airplane mode to prevent that.  Then turn off Airplane mode only when using the camera when you need those networking features.  See page 789 in the User Manual.

[Waddizzle · Accepted solution]

I would go one step further than Airplane Mode.  I would disable all wireless communications.  There’s a subtle difference between the two options, and I don’t recall what it is at the moment.  

[shadowsports]

Greetings,

In addition to what my colleagues have asked, are you using any adapted lenses on the camera?  If so, is the adapter Canon brand?

Please tell us about any accessories you might have connected. (If applicable). 

[Photonmaster]

I don't have any adapters. Just brand new lenses 16-28 (f2.8), 28-70 (f2.8) and 70-200 (f4). Now there are thick lines on the LCD panel, one at the top and one at the bottom. Every picture I take now has them while the earlier ones do not. I'm shipping it back to Canon - the camera is still under warranty.

[shadowsports]

Greetings,

Deep breath.  You will survive this.😃

Please start here:

Perform a full factory reset (main and custom) settings.  Do not make any changes to settings.  You may need to  specify the date and time.  Now retest.  Better, same result?

If the behavior follows, the camera can be sent back to Canon.  If purchased new from an authorized dealer, you have a 1 yr warranty.  Canon will take care of you. 

I realize problems like this are inconvenient, even unsettling, but rest assured, your issue or issuers will get resolved.  Canon products are far better than your Sony or Fuji.  I understand you seem to be off to a rough start, but I'm confident you'll get a satisfactory outcome.  Yes, its a bummer.  Give Canon the opportunity to win back your trust and confidence.  The R6 mkII is a great camera.  These types of experiences are extremely rare. 

To get help,  repair support, visit this page:

MyCanon

Let us know the results after the reset and if needed what happens when you get the device back from the service center. Hang in there.   😉

[Waddizzle · Accepted solution]

The thick black lines on the screen could mean the camera is in 16x9 crop mode.  Do you save photos as RAW or JPG?

[Waddizzle]

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@TubaOrNotTuba wrote:

rs-eos is correct, the folks at Canon have repeatedly shown they have no clue what it means to not burn though batteries.  There is ABSOLUTELY NO REASON WHATSOVER that their firmware should constantly try to connect when a camera is in OFF.  As an IT engineer I have a little experience with wireless devices.  Canon is asking, no, demanding, that we to do what NO OTHER device on the planet requires, to put the device in airplane mode even when the device is off to prevent the batteries from dying.  I currently own 3 laptops, 3 tablets, a half dozen cell phones, and 2 cars with Bluetooth/WiFi along with several desktop PCs with Bluetooth only... exactly NONE of them continue to attempt to make wireless connections when they're powered off.  NOT ONE SINGLE ONE.  Canon continues to show they are a camera manufacturer who tries to use electronics to enhance their products, but they need to hire some better engineers who understand how electronics are supposed to work.

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[shadowsports]

Exactly what I was thinking and why I thought we should reset to be on the safe side 😉.  

[Waddizzle]

Please start a new thread about your issues.  Thanks, in advance.