- last edited on by
Danny
Purchased camera from Canon and comes broken and no warranty?
I have a problem with a purchase from Canon Refurbished camera.
I got the camera on september 25th, purchased refurbished online, and since I haven been travelling for work, was only able to check it now. (see photo)
The first photo I took you can clearly see it has some dark spots. I took out the lends and spoted the sensor was having stains. How can you sell a refurbished camera with stains in sensor? (see photo)
I cleaned the sensor and there is still marks a dark spot. I see not marks at sensor.
I just called Canon here is Portugal and they just told me the US warranty cannot be done here in Europe. So I just bought this camera from cana itself, comes broken and cant have repair?
Thank you
@FredericoPinto wrote:
I have a problem with a purchase from Canon Refurbished camera.
I got the camera on september 25th, purchased refurbished online, and since I haven been travelling for work, was only able to check it now. (see photo)
The first photo I took you can clearly see it has some dark spots. I took out the lends and spoted the sensor was having stains. How can you sell a refurbished camera with stains in sensor? (see photo)
I cleaned the sensor and there is still marks a dark spot. I see not marks at sensor.
I just called Canon here is Portugal and they just told me the US warranty cannot be done here in Europe. So I just bought this camera from cana itself, comes broken and cant have repair?
Thank you
Sensor spots are caused by small dust particles that enter the camera while changing/installing the lens. It does not indicate a "broken" camera. They tend to be most visible with a solid background like a blue sky and at smaller lens apertures. They can be removed first by trying blowing with a device like a Rocket Blower (do not use canned compressed air). More stubborn ones might require the use of a sensor cleaning system. Do not rub the sensor or use any liquid other than a quality sensor cleaning liquid. They can also be eliminated during post processing.
@FredericoPinto wrote:
John, thank you for your answer. I already cleaned the sensor and there is still a spot in there.
And the bad side it came with those marks directly from canon! How come they sell camera like this. Now if I cannot clean this, they say I don't have warranty here in Europe. I am so mad cause I tried to clean this and can't get rid of that spot. Canon here says its US responsability.
It may have come from Canon like that, but it is also possible that the dust particles entered the camera when you were installing the lens. I don't know if this is your first interchangeable lens digital camera, but sensor spots are part of the process.
The camera comes with a 1 year US warranty. When you return from traveling you could send it to Canon for a cleaning.
You didn't say what model camera you have, but many have a menu setting where you can use Canon DPP4 software to remove during processing. You can also just clone them out.
Perhaps you didn't understand and I didn't explain well. Even after I cleaned sensor, a spot is still persistant
