EOS R50 RF product registration failing with Serial No. already Registered, Please Kindly Verify You

[Navin]

Hi,

I brought new Canon EOS R50 RF - S18-45MM IS STM camera, when i try to register the product, it's failing with 

• Serial No. already Registered, Please Kindly Verify Your Mobile Number.

[rs-eos]

Where did you purchase the camera from?

Sometimes there are issues with the registration website.   You can try calling Canon Support at 1 (800) 652-2666.

[Gene368]

Same issue for me with a new EOS R10 & 18-150 kit purchased at B&H. Reports s/n already registered but does not show up with my other Canon products. To whom is it registered, and how? Chat told me I need to pay a $5 joining fee plus a $48 monthly subscription to reach customer service. Registering is not worth that. If I have to pay for such a low level of support this will be my last ever Canon product. Thanks for that secret phone number. I’ll see if it works.

[shadowsports]

Hi Gene368,

I'm not sure who you contacted but it definitely wasn't B&H or Canon.  There is no joining fee and no subscription.  Please make no mistake.

I would start by calling Canon Support.  1-800-652-2666.

New gear.  If you have even one inkling that the product you received was sold to someone else, returned and resold to you, I would probably contact B&H and request an RMA.  That would be up to you ultimately.  

I've purchased from both companies, but have never had an experience like what you are describing.