EOS R5 freezing when recording video in c-log

[Glen_Burrows]

I'm hoping for some help from the community.  Since I've owned it my Canon R5 has always frozen when recording video in clog, sometimes after a few minutes, other times a few seconds and sometimes 10 minutes but when it freezes it freezes so that even the power button won't switch it off, I have to remove the battery and the clip is not on the card.

I've worked around it by not using log and making do with a the image out of the camera which is think is 709? and is ok for most things but I have a project coming up where I really need  the Log-3 setting and just can't shoot it.

My cards are Angelbird 128GB AV PRO SD V90 MK2 Card and the camera is running 1.9.0

Any ideas?

[NatalyaP]

Greetings Glen_Burrows,

Sorry to hear that your EOS R5 camera is having issues with recording videos using the Canon Log profile. Per review, Canon USA does offer a newer firmware for the camera. Please visit the following link to view the product support page for this camera and to download the latest firmware update. Step by step instructions are included in the download file for updating the firmware on the camera.

https://www.usa.canon.com/support/p/eos-r5

We suggest to also test a different memory card when attempting to record videos with the Canon Log profile. This may help to determine if the issue may have been caused with the current memory card that the camera is using. If the issue persists, then please remove or disconnect any additional accessory that may be connected to the camera. This includes any battery grip that may be attached as well.

If the problem persists, then the next step is to suggest on sending the EOS R5 camera to our facility for repair.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

[shadowsports]

Greetings

If you provide more details about your settings, besides "Clog3" it might help us to better understand the challenge you are facing.

I would definitely follow NatalyaP's recommendation and try a different brand/type of memory card.  I use ProGrade and SanDisk SD v90 cards, and AngelBird CFExpressB cards.  I would expect your AngelBird SD v90 cards to be high performing.  If you own any CFExpressB cards, try recording to one of them for comparison.  I assume you are formatting the cards in camera prior to use?

What lens or lenses (specifically) are you shooting with?  Does the behavior happen with one or more of them?

Next steps:

Remove any accessories 

Test with different cards

Test with different lens/lenses

***I'd also consider performing a Main and Custom settings reset.  Then testing with minimal changes.  If you are someone who isn't comfortable with configuring settings, you can make a back up before testing and restore them if it doesn't help.

A firmware update would be the last thing I'd try, but you eventually want to be on this build v2.0.0).  It was released in March, but support has been loading it on devices returned for service since the beginning of the year and its been solid.  Look forward to hearing your progress.

[Waddizzle]

Welcome to the Canon Community. 

A few more details about what you are doing would help others to better understand your issue.  Tell us how to reproduce your issue.

What video format are you using?  Most users capture video to the CF Express card slot. Do you format your memory cards prior to first use?  

[Glen_Burrows]

First of all thank you so much everyone for your help and support, I'm very appreciative of everyone's replies. 

I have updated the firmware to the latest version and since starting this thread I've invested in a card Cf Express card instead of using the SD cards I listed above I'm now using a

Lexar Professional GOLD Series 128GB CFexpress Card, Type B CF Card, Up to 1750MB/s Read

I format the card in computer (mac) and the Camera

Unfortunately this has not fixed the problem. I've just been testing the camera and using the setting I'd like to be recording in which is:

4kD-fine   25P   IBP-light   4K HD Mode - Enable  C.LOG

I'm using the Canon 50mm 1.2 EF with a Canon RF to EF adapter

It managed about 3 minutes then crashed again, and crashed so that the on / off switch was inactive and I had to pull the battery to reset.

The same settings but not using LOG is absolutely fine, even in 8k.

After more testing it appear to be 'more' stable in CLog3 at 4K IBP-light than in CLOG - not perfect but much better.

8K crashes after 2 minutes regardless.... 

[shadowsports]

Greetings,

The issue does not appear to be related to your storage media or card type.  Thanks for confirming with your test.  Both your old and new media is capable of recording at 4K 25p.  Testing with another card has confirmed the integrity of the media.  

There's no need to format a card on your computer. It should always be done in your camera, unless it's unable to initialize the media.  This is a rare occurrence but can happen.  The file system has to be badly damaged or corrupt before doing this might be recommended or necessary. it's an unnecessary step.  

Hopefully some fellow R5 owners can jump in. I don't have any way to test this behavior on my camera (R5 C) since my recording formats are very different.  

I'd like to confirm that you did not restore previously saved settings after upgrading your firmware?  Also that you only made a limited number of changes to the recording format, frame rate, quality and clog when testing? 

Another test you might perform Is resetting The camera to default and only enabling clog for a default recording mode.  If this fails I would send the camera to Canon for inspection.  You appear to be at a point now where the behavior is 100% reproducible.

[Glen_Burrows]

I'm just back from a few days filming in different places at different temperatures and I'm 100% certain the problem is only happening when using a log setting, I can shoot All-I IPB or light and all are ok without Log and all can crash the camera in log, what's weird is the inconsistency. I really wanbted to shoot some key parts in Log and sometimes it would run for 10 minutes, multiple clips over a 40 minute period then crash, other times it could be cool and turned off for an hour and crash within seconds and by crash I mean the on / off button is not responsive, only removing the battery can allow the camera to be used again.

One of my shoot days I used no log and ran the camera in 4k 25P IPB for 4 hours total and not a single wobble, no overheat or crash so it's definitely the Log, I've tried both log settings and they're the same.

It makes no sense from a hartward perspective I can only think it's software related but I'm on the latest firmware so I'm baffled....

The camera is out of warranty so not sure how to get it looked at?

[nobodyeasy]

Therefore, I don't like cameras with too many functions. The so-called too many functions are just to please some consumers. I think cameras are cameras, and video recorders should be classified as something else. Too many functions affect software updates, just like cars with too many functions have a higher failure rate than basic cars. Of course, this is an additional function included in the selling price. I will never touch the so-called video function in my lifetime. Therefore, I always like old cameras. The crisp shutter is very charming.