EOS R5 Wi-Fi Issues “Searching for access points” loop

[Apertura86]

I'm an achitectural photographer and visit many residential homes. I've used the 5DsR for the past 5 years with no issues using the Wi-Fi feature. 

This was my second shoot with my new R5. In my clients home I could not get my camera to connect via WiFi to my laptop or smartphone. It was stuck in a loop displaying "Searching for access points" 

I finished the shoot with my now backup camera the 5DsR with WiFi, zero issues.

I find it unreasonable that a brand new professional camera exhibits these type of problems. Canon tech support mentioned router interference, this is also unreasonable to ask my clients to turn off their routers or hunt down some neighbor with an offending connection. Back in my hotel room the camera Wi-Fi started working again. The issue might be connected to my clients home mesh network. Not sure.

Any help or routing this issue to Canon engineering would be appreciated. 

[ThorWeth]

I have the same problem with an R7

[shadowsports]

Greetings ThorWeth,

This thread is nearly 3 yrs old.  For clarity, please start your own thread.  This ensures your issue gets the attention it deserves.  It also allows us to provide start to finish troubleshooting and assistance.  Thanks in advance.