EOS R5 Display Screen Not Working

[sydneymaw]

My Display screen is not working on my R5. I have tried changing the setting to have it view as auto screen, and even screen only. When I go to turn the camera on I do get a notification to take the lease cap off, but I get nothing else but a black screen. Please Help. 

[Anonymous]

There is a sensor below the viewfinder, is it dirty, smudged, or blocked by something?

[sydneymaw]

Yes, it is cleaned and not blocked by anything. 

[Anonymous]

 Does the viewfinder work? Try selecting screen from the menu below and see if the screen works.

 

[sydneymaw]

Tried this multiple times. 

[sydneymaw]

Viewfinder works.

[FloridaDrafter]

Hello, sydneymaw!

Have you tried pressing the INFO button to cycle through the various LCD displays? One of them is blank.

Sorry if this is a simplistic question, but you didn't expand on the trouble shooting you have tried.

Newton

[cyndilong]

Thanks SO much for this answer. I didn't realize and you just saved me a trip for repair. 🤗

[FloridaDrafter]

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@cyndilong wrote:

Thanks SO much for this answer. I didn't realize and you just saved me a trip for repair. 🤗

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Outstanding, Cyndi! Sometimes it's the simple things that get overlooked 🙂

Newton