Hi ZYNE3436,
I'm sorry to hear your camera isn't powering on. In regards to the video on image.canon we would recommend downloading the video to your computer and try playing it there. The video file could be large enough it can't play well in the browser.
In regards to the camera there are some things to check with an issue like this. The first is to try loading a different battery in the camera. Sometimes if a battery is under or over powering the camera it can cause issues like this. If that doesn't resolve the issue the next step would be to load a different memory card in the camera. Sometimes if a memory card is malfunctioning it can prevent the camera from powering on correctly. If the issue continues then we would recommend attaching a different lens on the camera. Sometimes if there is a short in the lens it can cause power issues.
If the camera still isn't powering on after checking those things we would recommend sending the camera in for repair.
The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
