EOS R10 firmware update won't install

[lbstahr]

Firmware update 1.4 fails to install on my R10.  It stops at Step 3/4 with the not-so-helpful message "Failed to transfer the firmware."  Any suggestions?  

[lbstahr]

Thank you so much for your help.  I took the camera to the Canon repair center in Burbank today and found out that you should reformat your card (in the camera) before doing the firmware update.  Having data on the card will stop the firmware update in its tracks. Mystery solved and camera is working again.  Yay!

[anthonyr]

Hi. I’m having the same issue. Im doing the update from my phone and it goes to around 70% and gives an error. Tried everything but no luck. Did you get it resolved? TIA

[John_Q]

Hello anthonyr,

I'm sorry to hear that you're having an issue getting your firmware updated. I would suggest downloading the file on a computer and copying it directly to your memory card using a card reader in a case like this. When you download the firmware file, it includes a folder with PDF instructions with screenshots and all that can walk you through the firmware update process. You want to make sure that you copy the .FIR file directly to the root of the memory card or the camera will not see it.