EOS R10 buttons won't work, won't take pictures after upgrade to firmware 1.7.0

[Joel_Whitmore]

I have an EOS R-10 I bought in 2024. Everything was working beautifully until I updated to firmware 1.7.0. When I turned the camera back on I was asked for the irritating password. however, none of the buttons work to actually take photos or video. Neither the hardware nor software buttons work! I can use the LCD screen to change settings just fine, but I cannot record video or take stills. I am using a Sabrent SD XCII V60 memory card that I low-leveled after the install. Am I missing something here? Should I go back to Firmware 1.6? If so, where can I find it? I am in the middle of a documentary and to have a camera go down is extremely disappointing.

[Stephen]

Hello, Joel!

Take a look at the following videos for more info:

[Joel_Whitmore]

Thanks for teh reply. After further experimentation, the camera works fine with a Canon autofocus lens. However, when I use my 7 Artisans lens and switch to manual focus mode, the recording buttons don't work. What am I missing. This did not happen with the prior firmware.

[shadowsports · Accepted solution]

Greetings,

Camera menu.

Look for custom functions, tab 4.  Release shutter without lens attached. Your camera should start working with the artisan lens after this.

https://support.usa.canon.com/kb/s/article/ART181753 🙂

[Joel_Whitmore]

Three cheers and a tiger for you Rick! That worked. Thanks a bunch!

[shadowsports]

Thanks for the feedback. Post some pictures for us.  👏😉📷