08-23-2023 05:49 PM - last edited on 08-24-2023 08:55 AM by Danny
I bought the camera in April, the lens in July. Every time I try to use the lens I get the message "Attached lens may not work properly because it is not supported by the camera firmware. Please see lens manual or Canon website for details"
When I check on my camera, I can see that the firmware for my camera is version 1.1.0 and the lens is 1.0.3
It seems like the lens is just working fine, but where do I find the firmware to upload and how can I upgrade the firmware from the lens. I am assuming that version 1.1.0 is higher than 1.0.3, but not certain.
I do not find the firmware on the canon website.
Thank you for any help with this.
Solved! Go to Solution.
08-23-2023 06:39 PM - edited 08-23-2023 06:56 PM
Hi Marleen,
Let me look into this for you. The camera firmware and lens firmware are different from one another.
R10 - FW v1.3.0 is the current version as of this posting. It claims to have added support for the RF-S 55~210
Firmware Version 1.3.0 incorporates the following enhancements and fixes:
1. Adds support for Speedlite EL-5.*
*The automatic light intensity adjustment of the AF-assist beam is not supported.
2. Adds support for the RF-S55-210mm F5-7.1 IS STM.
3. Fixes minor issues.
Lens RF-S 55~210
I checked Canon USA and Europe and did not find any firmware updates for the lens. v1.0.3 should be current.
You need to update your camera's firmware to version 1.3.0
This will resolve the message and ensure full compatibility of the lens with your body. You'll find the download on the link below. You'll need to choose PC or MAC 😀
Canon Support for EOS R10 | Canon U.S.A., Inc.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
08-23-2023 06:43 PM
There appears to be no firmware update for the lens. The camera can be found here:
https://www.usa.canon.com/support/p/eos-r10#idReference%3Dsoftware-drivers
08-23-2023 06:39 PM - edited 08-23-2023 06:56 PM
Hi Marleen,
Let me look into this for you. The camera firmware and lens firmware are different from one another.
R10 - FW v1.3.0 is the current version as of this posting. It claims to have added support for the RF-S 55~210
Firmware Version 1.3.0 incorporates the following enhancements and fixes:
1. Adds support for Speedlite EL-5.*
*The automatic light intensity adjustment of the AF-assist beam is not supported.
2. Adds support for the RF-S55-210mm F5-7.1 IS STM.
3. Fixes minor issues.
Lens RF-S 55~210
I checked Canon USA and Europe and did not find any firmware updates for the lens. v1.0.3 should be current.
You need to update your camera's firmware to version 1.3.0
This will resolve the message and ensure full compatibility of the lens with your body. You'll find the download on the link below. You'll need to choose PC or MAC 😀
Canon Support for EOS R10 | Canon U.S.A., Inc.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
08-24-2023 05:10 PM
Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.
Thank you for the infor.
Marleen
08-24-2023 07:13 PM
Thank you, it worked!!!!
08-23-2023 06:43 PM
There appears to be no firmware update for the lens. The camera can be found here:
https://www.usa.canon.com/support/p/eos-r10#idReference%3Dsoftware-drivers
08-24-2023 05:11 PM
Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.
Thank you for the info.
08-24-2023 07:15 PM
It worked! Thank you!
08-24-2023 07:17 PM
Good to hear.
08-23-2023 09:23 PM - edited 08-23-2023 09:26 PM
As the message suggests, if you go to the canon website? Alternatively simply Google ' firmware for Canon EOS R10' . The current firmware version for the R10 is 1.3.0, so likely updating to that (you can go directly to that without any previous versions as they are cumulative) will allow you to use the lens without the message. There is no current firmware update listed for the RF 55-210, so nothing to do there.
To download the firmware, READ THE INSTRUTIONS CAREFULLY, especially about having a fully-charged battery. The sequence of events:
Cameras are essentially computers (and so, to a degree, are lenses), so they have occasional updates in firmware, which is instructions to allow the various physical components to work with each other. You need to check for them from time to time.
08-24-2023 05:14 PM
Thank you very much. Wil try this. Never have done a firmware update, so hopefully it will work.
I did look on the canon support side, but did not find the info. I just got this camera, so I am very new to this, Thanks for your help.
Thank you for the info.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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