cancel
Showing results for 
Search instead for 
Did you mean: 

EOS R not detected by PC via USB

dhammab
Contributor

Hello,

I've been trying to set up my camera for tethering, but when it's plugged into my PC (a windows 11 machine), via either a usb-c cable or a usb-c -> usb-3 cable, the camera doesn't even show up in the device manager. Usually in a situation like this I'd download a driver, but there are none available as far as I can tell. Needless to say, the camera also doesn't show up in either EOS Utility or Capture One. 

I've tried disconnected, reconnecting, restarting both the camera and the pc. Have tried it with the memory card both in and out of the camera. Have tried different USB ports. I'm using a direct connection to the PC. 

Any ideas what could be going wrong? I have a number of paid gigs coming up and need to be able to tether.

UPDATE:

After trying another usb-c cable, it immediately detected the camera. I have a feeling this may be related to power draw as someone posted below. Thank you for your help and advice, everyone. Gonna go pick up a new 15' cable and hope that's the end of this particular headache!

1 ACCEPTED SOLUTION

Tronhard
Authority

Hi, and welcome to the forum.

Can you please advise if you have successfully used this particular USB cable to tether before?


cheers, TREVOR

Professional photographer, engineer and educator since 1980

"All the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
"A good swordsman is more important than a good sword" Amit Kalantri
Technique will always Outlast Tech - Me

View solution in original post

13 REPLIES 13

Tronhard
Authority

Hi, and welcome to the forum.

Can you please advise if you have successfully used this particular USB cable to tether before?


cheers, TREVOR

Professional photographer, engineer and educator since 1980

"All the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
"A good swordsman is more important than a good sword" Amit Kalantri
Technique will always Outlast Tech - Me

I've used both of these USB cables and ports successfully, as of a couple of weeks ago.


@dhammab wrote:

I've used both of these USB cables and ports successfully, as of a couple of weeks ago.


What did you use the cables to do?  Did you use the cables to connect a Canon cameras to your Windows 11 PC?  

Is your Windows 11 PC based on an Intel chipset?  What brand is it?

--------------------------------------------------------
"The right mouse button is your friend."

I'm using a dell xps 7590 with an intel i7 chipset. I used these cables and ports to tether with my fujifilm gear just a couple of weeks ago without issue. 

Can you try your Fuji today?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

I sold my fuji kit for this EOS R, haha.

Did you install the Canon EOS Utility software?  

I do not know if the Canon USB drivers are supported in Windows 11, but you are the first to report issues that I have heard.

It may take a couple of minutes for USB drivers to be downloaded and installed when you first connect the camera.  However, I would expect a system message box to appear that tells you a new device has been detected, even if you have not installed the Canon EOS Utility software.

--------------------------------------------------------
"The right mouse button is your friend."

I installed the Utility software, and have tried both the regular Utility program and Utility 3. 

The camera was plugged into the PC for about four hours last night. I updated my computer and verified I had the latest firmware. Tried restarting both devices several times. There was never a notification that the device had been detected other than the usual "beep beep" noise windows makes when a device has first been plugged in. But again, no device shows up in Device Manager or anywhere else.

jrhoffman75
Legend

Is WiFi turned off?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM