12-04-2020 12:26 PM
My M50 arrived in the mail December 2 and worked great right out of the box. I didn't do much with it besides look around in the settings. When I woke up the next morning, the touchscreen no longer showed anything. All I get is a black screen. I can still view stuff through the viewfinder, but obviously I need the screen to work aswell. I've tried googling and checking Youtube and Reddit for fixes, but nothing has worked. I also emailed Canon but did not get any confirmation emails that my message was received. I have no clue what I should do as this was the first camera I've ever purchased and it randomly broke within 24 hours and less than 15 minutes of use time.
12-04-2020 01:12 PM
If there is an "info" button, try pressing it a couple of times.
12-11-2020 05:22 PM
That model switch automatically display off whenever the sensor beside the viewfinder window detect you placed your eye on it, be sure there is nothing in front of it and check if its surface is clean from fingerprints or other that could trick its working.
12-11-2020 06:52 PM
Yeah, I looked at all that stuff. I ended up taking it to a local camera shop and they weren't able to figure it out either. Came to the conclusion that it was most likely a loose wire so they're shipping it off to Canon for me. Thanks though!
04-09-2024 02:25 PM
I cleaned around the viewfinder and now the LCD comes up. Thanks. I didn't realize that there was a sensor.
04-27-2024 06:42 PM
04-27-2024 07:42 PM
Greetings,
I'm going to rely to the topic you posted today since this thread is 4 yrs old.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.