Hello Maud65,
I'm sorry to hear that you are having issues with your camera. I would ask that we try a few things to see if we can narrow down the issue some. In addition to removing the battery, could you try removing the lens and card as well as anything on the hotshoe, if applicable?
- Put a fully charged battery in only. (no lens or card) (Please use a genuine Canon battery) You can also try these steps with a separate battery to see if the battery is possibly the issue.
- Set the camera to P mode.
- Power the camera ON.
- Hit MENU.
Does the menu come up on the LCD display? If not, the camera will need to be serviced.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.
As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEX, Priority Mail) to ship your camera. Please package the camera very securely in a sturdy shipping box to prevent damage during shipment.
