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EOS Canon R6 mkIII Image write failure

McNulty211
Contributor

I was shooting a wedding yesterday on a new R6 mkIII which I've used for a few weddings with no issues. I updated the firmware to 1.1.0 and was using it for the first time since the updating the firmware. 

I was about 30 shots into the day. I lifted my camera to find the viewfinder screen visible, showing what was through the lens but all the camera setting info and focus points weren't visible. I pressed the shutter button and nothing was working so I turned off the camera (did not remove the battery) and turned it back on and it was working as normally. 

I continued to shoot and then decided to check my camera and review an image and all of the images I had shot since turning the camera off where not viewable in the camera. I then turned off the camera (did not remove battery) and the screen said 'saving' 132 images. I let the camera sit for 45 minutes and it still said 'saving' with no change. 

I then removed the battery and checked the camera to find the images were still not showing on the memory card. I even checked the 101EOSR6 folder in both cards through the computer and no luck. 

I'm using Sandisk extreme pro memory cards (both a few months old) and was shooting images only, not in burst mode so there shouldn't have been any buffering issues. My memory cards were freshly formatted in camera at the beginning of the shoot and the images were set to RAW + JPEG. The write data was set to 'Rec to Multiple' and both cards have no images. 

I have yet to try any recovery software but I fear there was some sort of issue with the camera communicating with the memory cards. 

Any one have any issues like this before? Any thoughts?

32 REPLIES 32

Its not the lens! I use rf 24-70 2.8 aaand also happening with the rf 16mm - its the fu**ing update 🤡

marinajanine
Apprentice

Also I have to add - as I lost the whole exit of the church - recovery software doesn't work, unfortunately. Everything is gone. 💔

Are you using OEM LPE6P batteries?

John Hoffman
Conway, NH

R6 Mark III, M200 (converted to infrared), RF lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Of course, the new R6 III doesn't work with any other battery - it will just turn off. 

Musclford
Apprentice

OMG, I just ordered my first Canon, I opted for the R6 MarkIII over the II.... reading this makes me question my decision... it hasn't even shipped yet 😞

Wow! Did this start happening immediately after the latest firmware update for you? 

Sorry to hear. Thankfully my errors happened early in the day so I didn't loose critical moments. I also double cam so I have footage from the other. 

Yes, genuine canon batteries only. I have 10 of them and have yet to rule out a battery issue since I'm not sure if the same battery was used in both instances. 

McNulty211
Contributor

Both of my cameras and lens are in the hands of canon service center and I should have some answers by today. 🤞🏼

So your camera did the same thing, froze or just didn't write to card with no warning? Did you have the error 70 after this happened or before? 

Yes! Immediately!  The second wedding after the update, and since them its just getting worse. 

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