EOS 70D - computer doesn't recognize, and EOS Utiltiy doesn't work

[fedup]

Tomorrow is the deadline to return this POC. I've spent way too much time on this issue and it seems there are many many people who have also done so. First problem is Autoplay does not pop up which means the device is not recognized. Yes, I've tried all the ports. Yes, Autoplay is set to always ask with a device. I tried my Powershot and Autoplay works and it opens EOS Utility. But EOS utility is greyed out. I've called Canon support went thru everything, even installed the patch for the Utility.  No luck. Uninstalled just the Utilty and re-installed - Nada. Saw a message on some forum about hidden cannon config files..will look later as my pc is now being used for homework. But thought i'd give one last gasp, to see if anyone has a silver bullet.

Have seen lots of posts about buying a card reader - Will Canon supply a card reader? Doubtful..not one more red cent from me...

btw Window 7 sp1, EOS solution disk 28.2 + patch.

[JudyKay1]

"Thank You."  Today is the first time I tried downloading my photos to my computer (Windows 7). I followed your instructions to "disable" WiFi - it worked like a charm. I can't thank you enough.  I'm going out this week though and buy a Reade for any future problems.

[MoabUtah]

Disabling the WiFi worked for me too .... thanks so much for ending hours of frustration 🙂

[mzaher]

Could anyone please explain how exactly to do that? When disable WIFI of course there will be no connection. I disabled it and WIFI Function menu disabled also.
My camera is 70d

[TheCanon]

Wow a thread that started two years ago and still going. Something as simple as disabling wifi.

[cameraboy]

Thank you thank you thank you! I never would have guessed having the wifi on would cause this to happen. oddly enough, i haven't been able to connect the wifi to my phone or my home network either...so...what good is the wifi?

[adrianh]

Had same problem disablig the WFI works as was able to connect no problem thanks for the advice

[jjg820]

The action is simple, however what happens when that doesn't work?

[jjg820]

Tried, tried, and tried again but this doesn't work for me.   My Wifi is not highlighted anymore in the menu also.  Anyone with a Plan B that may have worked??

[josheee]

Registered just to let you know I was having the same problems after a computer upgrade. Turned off Wi-Fi, updated EOS utility, took a .net update for Windows and nothing helped. 

Then I tried plugging into the rear USB ports instead of the ones on the front of the PC.

Solved. 

Give it a shot.